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Publications library

In this section you can find our annual reports, internal policy statements and external policy and research publications.

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Experiences of ex-service personnel before contact with the criminal justice system

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‘Experiences of ex-service personnel before contact with the criminal justice system’, published in February 2026, is the supplementary report to  ‘Ex-service personnel in the criminal justice system’, published in 2024.  Forces in Mind Trust (FiMT) commissioned Nacro, in partnership with the University Of Northampton (UoN), to carry out research for the reports.

 

Compliments, Suggestions, & Complaints Policy 2025

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Nacro are committed to providing an excellent service and welcome feedback from all our Service Users and Students. If you are pleased with our services, please let us know as we will use this information to thank our staff members.

We recognise that sometimes things can go wrong. If you are dissatisfied with something we have done or with the level of service you received, we ask you to let us know. We will investigate what has happened and try and put things right. This will also give us the chance to learn and improve our services.

This policy has been written aligned to the Housing Ombudsman Complaint Handling Code. This policy will be made available on Nacro’s website, alongside our self-assessment against the Housing Ombudsman’s Complaint Handling Code.