The Social Tenant Access to Information Requirements (STAIRs) are a way for tenants to have access to information about how their homes and services are managed.Â
STAIRs apply to tenants of ‘Private Registered Providers’ of social housing, which includes Housing Associations, like Nacro. Â
Under the publication scheme, we will list the types of information we hold about our services, regularly review and publish this information and ensure that this information is easy for our tenants to access. Â
The Government’s policy statement sets out the requirements that registered providers must meet relating to the sharing of information, as well as the circumstances in which they may withhold information.