In this section you can find our annual reports, internal policy statements and external policy and research publications.
The Social Tenant Access to Information Requirements (STAIRs) are a way for tenants to have access to information about how their homes and services are managed. Read the full policy.
Nacro are committed to providing an excellent service and welcome feedback from all our Service Users and Students. If you are pleased with our services, please let us know as we will use this information to thank our staff members.
We recognise that sometimes things can go wrong. If you are dissatisfied with something we have done or with the level of service you received, we ask you to let us know. We will investigate what has happened and try and put things right. This will also give us the chance to learn and improve our services.
This policy has been written aligned to the Housing Ombudsman Complaint Handling Code. This policy will be made available on Nacro’s website, alongside our self-assessment against the Housing Ombudsman’s Complaint Handling Code.
Read Nacro’s Housing Compensation Policy
Every year Nacro produces an annual report outlining the successes and importance of our work.
Our report ‘A Proportionate recall system’ (August 2026), finds that the number of people recalled to custody has increased exponentially over recent years.
The purpose of this policy is to define the basis on which supply chain arrangements will be managed as defined by the Department for Education’s subcontracting regulations.
Read Nacro’s HOS Complaint Handling Code Self Assessment August
Nacro is opposed to all forms of modern slavery and is committed to acting ethically and with integrity in all its business relationships. We take steps to ensure that adequate processes and controls are in place to ensure slavery and human trafficking is not taking place anywhere in our supply chains.
Our report ‘Reducing Deaths Among Prison Leavers’ finds than one person dies every day in the year after leaving prison. Read our analysis and recommendations to reduce the risk of people dying after release from prison.
Read the terms and conditions for the Care to Learn financial support we offer for students attending our education centres.
