For Nacro service users

If you’re in one of our services, our education centres, or our homes, this section has information for you.

Select which type of service you’re in and you’ll find introductory information about what to expect, our approach, and how we work with you.

If you’re a housing tenant, you’ll find information about reporting repairs and paying rent. You’ll also be able to give feedback or make a complaint online, You’ll also find a section with information and links to useful resources to help with managing money and the cost of living.

We’ll be asking the people we support for feedback and ideas for what content is useful to you in this section. If you’d like to provide any suggestions directly, please email us.