Nacro Annual Report 2025
Date:
Every year Nacro produces an annual report outlining the successes and importance of our work.
Publications library
In this section you can find our annual reports, internal policy statements and external policy and research publications.
Nacro Strategy 2025-28: We won’t walk by
Date:
The new Nacro Strategy (2025-2028) launched in Spring 2025,
Nacro’s Housing Compensation Policy
Date:
Read Nacro’s Housing Compensation Policy
Nacro HOS Complaint Handling Code Self Assessment June
Date:
Read Nacro’s HOS Complaint Handling Code Self Assessment June
Compliments, Suggestions, & Complaints Policy 2025
Date:
Nacro are committed to providing an excellent service and welcome feedback from all our Service Users and Students. If you are pleased with our services, please let us know as we will use this information to thank our staff members.
We recognise that sometimes things can go wrong. If you are dissatisfied with something we have done or with the level of service you received, we ask you to let us know. We will investigate what has happened and try and put things right. This will also give us the chance to learn and improve our services.
This policy has been written aligned to the Housing Ombudsman Complaint Handling Code. This policy will be made available on Nacro’s website, alongside our self-assessment against the Housing Ombudsman’s Complaint Handling Code.
Modern slavery statement
Date:
Nacro is opposed to all forms of modern slavery and is committed to acting ethically and with integrity in all its business relationships. We take steps to ensure that adequate processes and controls are in place to ensure slavery and human trafficking is not taking place anywhere in our supply chains.
Nacro’s response to the House of Lords Justice and Home Affairs Committee’s Investigation: Electronic Monitoring, September 2025
Date:
Nacro’s policy and research team provide evidence in response to the House of Lords Justice and Home Affairs Committee’s Call for Evidence: Electronic Monitoring, September 2025.
UK Recovery Walk 2025 information
Date:
The UK Recovery Walk 2025 will take place on Saturday, 13th September 2025, Hosted in the vibrant city of Wolverhampton, this year’s walk promises to be a powerful celebration of recovery, resilience, and hope.
Subcontractor Supply Chain Fees Policy 2025-2026
Date:
The purpose of this policy is to define the basis on which supply chain arrangements will be managed as defined by the Department for Educations subcontracting regulations.
Care to Learn Terms and Conditions
Date:
Read the terms and conditions for the Care to Learn financial support we offer for students attending our education centres.
Bursary Policy Statement to support students aged 16-19 years
Date:
The purpose of this bursary fund is to support students in meeting the costs of continuing in full-time education. It can be awarded for things like transport, books, equipment, educational trips related to your course, and other course-related costs; it may also be used towards the costs of attending university interviews and open days.
Safeguarding and the Protection of Adults Policy and Procedure
Date:
Policy and procedure for those around adults.