In this section you can find our annual reports, internal policy statements and external policy and research publications.
The purpose of this policy is to define the basis on which supply chain arrangements will be managed as defined by the Department for Education’s subcontracting regulations.
Read Nacro’s HOS Complaint Handling Code Self Assessment August
Nacro are committed to providing an excellent service and welcome feedback from all our Service Users and Students. If you are pleased with our services, please let us know as we will use this information to thank our staff members.
We recognise that sometimes things can go wrong. If you are dissatisfied with something we have done or with the level of service you received, we ask you to let us know. We will investigate what has happened and try and put things right. This will also give us the chance to learn and improve our services.
This policy has been written aligned to the Housing Ombudsman Complaint Handling Code. This policy will be made available on Nacro’s website, alongside our self-assessment against the Housing Ombudsman’s Complaint Handling Code.
Read the terms and conditions for the Care to Learn financial support we offer for students attending our education centres.
Read Nacro’s Housing Compensation Policy
You can view our board of trustees through our declaration of interests register.
As part of our legal responsibility to report our Gender Pay Gap every year. We have published our 2025 Gender Pay Gap Report can be downloaded here. Find out more.
Nacro is committed to and has a Statutory duty under Section 26 of the Counterterrorism and Security Act 2015 to provide a secure environment for all our students/service users. Find out more.
We have a responsibility to promote the welfare of all vulnerable adults, children, and young people, to keep them safe and to deliver our services in a way that protects them. Find out more.
This EDI calendar highlights key awareness events throughout the year, aimed at fostering learning, understanding, and inclusivity.
