If you’ve ever thought about working in an office or call centre then a business skill and customer service course is a great starting point. At Nacro you can learn about dealing with customers, handling complaints and working as part of a team.

Age groups

14-16, 16-18

What courses can I choose?

CourseLevelQualificationAwarding body
CourseLevelQualificationAwarding body
Customer Service1Award or certificateCity & Guilds
Customer Service and Business1CertificateCity & Guilds

What will I learn?

You’ll learn skills like:

  • handling phones and post
  • creating business documents
  • dealing with customers
  • handling complaints
  • doing business in a customer-friendly way

What qualification will I have?

Depending on which course you take, you’ll have an award or a certificate.

How do I complete the course?

You’ll be assessed through an exam or portfolio.

What can I do next?

Good customer service applies to all businesses, so there are lots of jobs where your qualification will be useful. You can apply for a job as a:

  • secretary or personal assistant
  • customer service representative
  • retail assistant
  • call centre representative
  • IT helpdesk assistant

Alternatively you can take a related course at a higher level or apply for an apprenticeship in a related work area.