Action for Prisoners’ Families (APF) – now part of Family Lives

Offers a range of family support services, including forums where you can talk to other prisoners’ families about who or what has helped them. APF also produces a range of useful publications for prisoners’ families.
Helpline: 0808 808 2003 (Monday-Friday 9am-8pm, Saturday and Sunday 10am-3pm)
Address: Can Mezzanine, 49-51 East Road, London N1 6AH

Families Outside Support and Information Helpline

Provides support and information for families and friends of Scottish prisoners.

Helpline: 0800 254 0088
Address: 13 Great King Street, Edinburgh EH3 6QW


Provides free, confidential advice and assistance for family and friends affected by inaccurate, intrusive or sensational media coverage.
Telephone: 0117 939 9333
Address: MediaWise, University of the West of England, Oldbury Court Road, Bristol BS16 1QY

Offenders’ Families Helpline

Offers information, advice and support to family members of those in the criminal justice system.
Telephone: 0808 808 2003
Address: Can Mezzanine, 49-51 East Road, London N1 6AH

Partners of Prisoners (POPS)

Provide information and support to the families of offenders from the initial point of contact with the criminal justice system through to release and beyond. They have a Family Information Network which organises local peer support meetings and family forums which enable a selection of prisoners’ families to meet with senior figures within individual prisons.
Telephone: 0161 702 1000
Address: 1079 Rochdale Road, Blackley, Manchester M9 8AJ

Prisoners Abroad

Offers information, guidance or just a listening ear to families with a loved one in prison abroad. There is also information about prisons in over 80 countries available on their website.
Helpline: 0808 172 0098
Address: 89-93 Fonthill Road, Finsbury Park, London N4 3JH


Supports people affected by imprisonment. They provide practical and emotional support to prisoners’ children and families, and to prisoners themselves.
Helpline: 0808 808 3444
Twitter: @PrisonAdvice
Address: 29 Peckham Road, London SE5 8UA

Reach Inside

The Reach Inside POST–2–PRISON project allows anyone with online access to send a picture and a message of up to 2000 characters to any UK prisoner completely free of charge.


Provide a 24/7 confidential emotional support service for anyone experiencing feelings of distress, despair or suicidal thoughts.
Helpline: 116123
Address: Freepost RSRB-KKBY-CYJK, Chris, PO Box 90 90, Stirling FK8 2SA