If you are thinking about a job in retail, this course will help you get there. You will learn all about selling skills,
customer service, working in a team and supervising & managing other staff. At the end of the course you will
have the hands-on experience and confidence you need to take your next step.

Funding and bursaries

Students under 19 will not have to pay fees providing you are legally in the UK. You may be able to access Bursary funding to help you with travel and meals depending on your personal circumstances.

Students aged over 19 may be eligible for free tuition depending on the course you want to study, your existing qualifications and your financial circumstances. This will be discussed at enrolment.

Entry requirements

A GCSE Grade 2 or above in English and maths or E3 Functional Skills.

What will I learn?

You will gain the knowledge, understanding and skills required to work in the retail or customer service industry. You will learn about as range of topics such as the retail selling process, customer service skills, control, handling and replenishment of stock and visual merchandising.

Work Experience

You will have the chance to do at least two weeks of relevant work experience to support your studies, gain experience and potentially develop contacts with future employers. Our team will help you secure a work placement and will provide you with everything required for you to attend your placement.


There are a range of modules available for either the Award or Certificate. These include:

Understanding Customer Service
Understanding the Retail Selling Process
Understanding how a Retail Business Maintains Health and Safety of its Premises
Understanding Handling of Customer Payments
Understanding the Control, Receipt and Storage of Stock
Understanding Visual Merchandising


You will be assessed through a combination of coursework and multiple-choice examinations.

Enrichment Opportunities

There are a variety of enrichment opportunities on offer throughout the year, including trips and external visits.

Career and Progression

This course can lead onto employment in retail or customer service roles.