Level 1 Retail Course in Peterborough | Nacro Education

Retail Level 1

Course code: C001408

Course overview

If you are thinking about a job in retail, this course will help you get there. You will learn all about selling skills, customer service, working in a team and supervising & managing other staff.

At the end of the course, you’ll have the hands-on experience and confidence you need to take your next step.

What will I learn?

This course is an ideal first step for students who want to work in the retail or customer service industry. You will learn about a range of topics such as the control, handling and replenishment of stock, the business of retail, customer service skills and taking payments.


There are a range of modules available for either the Award or Certificate. These include:

• Understanding the business of retail
• Understanding customer service in retail
• Understand the retail selling process
• Understanding the handling of customer payments in retail
• Understanding how individuals and teams contribute to the success of a retail business


You will be assessed through a combination of coursework and multiple-choice examinations.

Work experience

You will have the chance to do at least two weeks of relevant work experience to support your studies, gain experience and potentially develop contacts with future employers. Our team will help you secure a work placement and will provide you with everything required for you to attend your placement.

Enrichment opportunities

There are a variety of enrichment opportunities on offer throughout the year, including trips and external visits.

Career and progression

This course can lead onto a Level 2 Retail qualification or employment.

What makes our Get Set! courses different?

Each Get Set! course at Nacro Peterborough Education Centre is designed to accelerate your learning and enable you to identify and make progress towards your aspirations. We combine vocational learning with essential English and mathematics qualifications, enriching experiences and workplace encounters to equip you for career success.

Nacro Education Get Set! course image

Our Retail Level 1 course at Peterborough has been crafted to enable you to:

  • Develop industry-specific skills through hands on vocational training.
  • Improve your English, maths, and digital literacy to strengthen your foundations for work and life*.
  • Participate in a range of work experience and employment opportunities to gain insight and additional knowledge.
  • Gain vital skills for the workplace including communication, problem solving, teamworking, interview practice and CV writing.
  • Participate in a range of activities, opportunities, team collaboration challenges and educational site visits that enable personal development through real experiences.

*GCSE/Functional Skills English and maths are only required if you haven’t already gained a level 4 or above.

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