About the service

This service provides self-contained leased and managed properties in Burton-on-Trent, Newcastle-under Lyme, Rugeley and Stoke-on-Trent to individuals or families in need of housing, including those moving on from supported or insecure housing.

Our support includes intensive housing management support which is additional to the services an ordinary landlord might provide. Support includes the provision of repairs and maintenance, out-of-hours emergency service, an increased number of health & safety visits and inspections, and on-going liaison with other agencies involved in the provision of services to the tenant.

Tenants must be referred via agencies such as Local Authorities Housing Options team, Local Authority Housing Services, other supported housing providers, local voluntary agencies, Probation (NPS / CRC), approved premises and prisons.

This service seeks applicants who are:

-Willing to co-operate with Nacro staff and their referring worker (where appropriate) to access this.

-Motivated to engage in intensive housing management support.

-Able and willing to pay the weekly rent and service charge.

-Able and willing to cope with the more basic requirements of looking after themselves and the property without day to day support.

-Willing to comply with Nacro’s Equality & Diversity Policy.

-Motivated not to offend whilst living in the property.

Service users with a higher level of support need may be offered accommodation where an additional support package can be provided or funded by a partner agency. Accommodation will not be offered unless the agreed package of support is documented and the partner’s support responsibilities defined and recorded.

Contact us

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This service doesn't use volunteers, but Nacro has other volunteering opportunities.

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Service location


Burton-on-Trent, Newcastle under Lyme, Rugeley, Stoke-on-Trent



07187848390 (Team Manager) 07968237861 (Referral Worker)