What are cookies?
We use the term cookie to describe cookies and similar technologies such as tags and pixels. Cookies are small data files that websites place on your computer, laptop or mobile device.
- To improve the performance of our websites by understanding which parts work well, and which don’t.
- To measure how effective our online advertising and marketing communications are.
- To enable us to collect information about how you and other people use our websites.
- To improve your experience on our websites, for example by enabling you to complete forms.
What types of cookies do we use?
Strictly necessary cookies. These are cookies that are required for the operation of our website. They are necessary for the safety, security and integrity of the site. For example, they help support the structure of the pages that are displayed to you, help to improve navigation and allow you to return to pages you have previously visited. This type of cookie only lasts for the duration of the time you are visiting the website. When you leave the website they are deleted automatically.
Performance cookies or analytical cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily
The data is grouped together and anonymised, which means we cannot identify you as an individual. Some of the performance cookies we use include (but are not limited to) Google Analytics.
Functionality cookies. We do not currently use these. If we choose to use these in the future, these would be used to recognise you when you return to our website. They would enable us to remember your preferences (for example, your choice of region). These cookies will remain on your device until you choose to clear them. If you choose to do this, you will need to enter your details each time you visit the site.
How to block or restrict cookies
You can stop cookies being used on your device by activating the setting on your browser that allows you to block the deployment of all or some cookies. However, you may then not be able to access all or parts of our website and you may have to re-enter all personal information every time you visit a website. Find out how at allaboutcookies.org.
Adobe uses a particular type of cookie called a ‘Local Shared Object’, which is typically collected if you watch a video for example that uses the Adobe Flash media player, i.e. an embedded YouTube video on a page that is being played via Flash. Please note that these types of cookie are not used on iPads, which do not support Flash.
Web beacons are small single pixel transparent image files. They allow website owners to know when a visitor has reached their website, and are used in conjunction with cookies to allow further website tracking to be monitored. Again, these files are not viruses, but are useful in helping us to make your web surfing experience better.
What our main technology partners provide
We work with Moove Agency in maintaining and improving our website, and they must all satisfy the data protection requirements, which provides build and hosting services to Nacro and help us to maintain the software that runs our website. If you have any more questions, please do contact us and we’ll be happy to help.
More about Google Analytics
Cookies that we use
|Used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.||Google Analytics|
|Limits the collection of data on busy websites. Expires after 10 minutes.||Google Universal Analytics|
|Other randomly generated ids and campaign information about the user.||Google Universal Analytics|
|Customer survey and feedback functionality on a website.||Medallia.com user feedback widget|
If you have a question about this policy, please contact us:
Post: Company Secretary, Nacro, 46 Loman Street, London SE1 0EH
Phone: 0300 123 1889
This policy was most recently updated in May 2018.