Our service users play an active part in the running of Nacro and we listen to and act on your feedback. Here are some examples of improvements we have made based on your views. These have been gathered from suggestions made in our service user forums across the organisation: house meetings, learner forums, Nacro Student Union meetings, Nacro Community Voice, surveys, workshops and focus groups.

Independent livingActionService or source
Independent livingActionService or source
Build confidenceGuides for Community Voice members New motivational videos by co-chairs Guidance developed on chairing, minuting and role shadowingNacro Community Voice Council
Keep focused on goals between support visitsGuidance to be compiled and disseminated by Council
We now deliver Community Voice in the Trainee Council Meeting
Nacro Community Voice Council
Secure Estates - Medway
Combat antisocial behaviourCouncil to develop content on how to be a good neighbourNacro Community Voice Council
CoursesImprove speaking skills
Gang awareness - Provided 12 week gang awareness programme with an external trainer
Health and Safety - We now offer British Safety Council Level 2 qualification
CSCS revision classes - We provided one to one sessions for CSCS revision
Creating your own business - We provided a business Entrepreneurship course run by 7billion ideas
Secure Estates - Medway
Social activitiesActionService or source
Social activitiesActionService or source
Build confidenceContact with other servicesNacro Community Voice Council
Keep focused on goals between support visitsSharing and recyclingNacro Community Voice Council Secure Estates - Medway
Combat antisocial behaviourImproving outside space
New guidance developed and added to housing service users' section of website
Nacro Community Voice Council
CoursesCake and coffee morningsNacro Community Voice Council
Cultural enrichment
Health and wellbeingActionService or source
Health and wellbeingActionService or source
House meeting: social ideas: sharing and recyclingDVD Book Club, car boot salesGrantham Housing
Healthy eatingBought smoothie makerPeterborough Education Centre
LonelinessNacro working with Alex of Cruse who offered free training on how to start peer lead social groups
Raise in Staff meetings to agree solutions - mix up groupings so people get to know each other better
Committed to get the tenants out and about to encourage them to do more things
Organising activities to come together and creating a buddying system and getting involved in community activities
Committed to combat the stigma and providing more services such as making time for people and using the positivity scale
Nacro Community Voice workshop
Money managementActionService or source
Money managementActionService or source
Bursary reviewInternal working group set up to review bursary with service user inputEducation Centres
Money management trainingExternal training to be carried out and training videos distributed. Being adapted for Totton CollegeNacro Community Voice Council