We work in places and communities to ensure that disadvantaged young people and adults can be active and productive citizens. Experts at providing accommodation, support, wellbeing and community outreach services along with Matrix-accredited information, advice and guidance, we use innovative approaches and service user engagement to model our services and our staff are trained in the Design Council approach. This helps a wide range of people to change their lives, build their resilience and reach their aspirations.

We are an experienced prime contractor that delivers complex services for commissioners and offers sub-contractors a collaborative approach to partnership. See our thinking on better commissioning in the current climate. We partner with Resonance to make a social investment fund available to local authorities to help address their homelessness needs.

Safety is fundamental to our work. The Director of Housing and Wellbeing leads our national safeguarding strategy and we take the health and safety of residents in their homes very seriously. See our health and safety compliance at Housing and Education centres.


Slides from commissioners’ round table 6 February 2018 – High impact young people’s housing services
Slides from National Housing Federation 27 February 2018 – Homelessness Reduction Act and Nacro’s policy role
Cabinet Office Commissioning Academy briefing 21 March 2018 – Nacro’s commissioning approach
Slides from Public Policy Exchange Symposium 22 March 2018 – Understanding housing’s role in veteran stability
Coming soon: 20 April 2018 London, 2 May 2018 Bristol, 10 May 2018 Leeds – Homelessness Reduction: the role of housing associations

Nacro BASS

BASS – Bail and Accommodation Support Service is coming soon. For more information, contact us.

Our policy work

Nacro works to influence change to reduce the significant barriers that some of our service users face in accessing and maintaining housing, in achieving their aspirations and in being self reliant, connected members of communities. Major areas of interest for us at the moment include:

  • how disadvantaged young people and adults can become part of local inclusive growth
  • homelessness and solutions to support local authorities with the Homelessness Reduction Act
  • housing for young people and others caught in the poverty trap
  • housing to improve health and offending outcomes

Contact Rachel Annison to join up on our policy and influencing work.