In 2017-18

We helped 32,000 people
71% of Nacro tenants successfully moved on to sustainable accommodation.
4900 young people and adults studied with us across our education services.
Our justice services ensured that 2,608 people left custody with safe and secure permanent accommodation

Resettlement Advice Service

We offer support and advice regarding access to employment, housing and education to people with criminal records and professionals working with them. We also provide training to employers and organisations about assessing and managing risk in relation to criminal records.

1,000 enquiries (via telephone, letter or email) per month were handled by the Resettlement Advice Service and Employers Advice Service in 2017/18.


Education and skills centres

Our personalised Study Programmes and vocational courses provide young people and adults with the skills they need to move in to further education, training or employment. We partner with employers to ensure our students are enthusiastic, work-ready and reliable.

92% recommend Nacro

16 centres

4,900 students

We have 18 Education and Skills Centres across England for young people and adults aged 14 upwards

92% of students would recommend Nacro to friends or family

In 2017/18 we worked with more than 4,900 young people and adults

Two-thirds of our students immediately progress to a positive destination such as further training or work

95% say their course will help them to move on to the next step of education or employment

We are Ofsted ‘Good’ for our work in personal development, behaviour and welfare

Two-thirds of our students immediately progress to a positive destination such as further training or work

We deliver an innovative employer-led six month traineeship to prepare students for an apprenticeship

Education in secure settings

We deliver specialist education in two Secure Forensic Mental Health Units – Bluebird House and The Wells unit for the NHS – and in Medway Secure Training Centre on behalf of the Ministry of Justice. We re-engage people aged 12–18 who have committed offences and/or have multiple and complex mental health needs. Under these challenging circumstances, our staff aim to ensure that students leave with key skills, qualifications and an education plan for their next destination.

We provide a range of vocational qualifications, and English and maths alongside employability and personal and social skills development.

Our expert staff deliver innovative, project-based learning such as arts awards, horticulture, sports and enterprise to engage all young people.


Totton College

At Totton College in Southampton, our Study Programmes, adult education, traineeships and apprenticeships provide valuable technical and vocational skills to school leavers and young adults.

We have places for 50 students aged 14–15 to gain a vocational qualification alongside their GCSEs.

Last year, more than 500 adults studied on one of Totton College’s part-time accredited and leisure courses.

The local community benefits from professional and student-led services provided at Hanger Farm, our arts centre and theatre, Forest First Pre-School, and Opus, our hair and beauty salon.

91% of our Skills for Life students, who experience a range of challenges to mainstream learning, undertook work experience.

Housing and wellbeing services

We provide homes and support services to help a wide range of vulnerable young people, adults and families to get back on their feet and start planning for their lifetime housing needs.

3,218 tenants were housed in Nacro properties in 2017/18

We successfully moved 91% of people from our floating support services into independent stable accommodation.

In Lincolnshire we are the lead provider of the Lincolnshire Support Partnership to deliver accommodation and support services to more than 160 care leavers, young people with complex needs and young parents.

We were awarded the Bail Accommodation and Support Service (BASS) service contract, commissioned by the Ministry of Justice. The service provides support and accommodation in the community to people who do not have a suitable address or who need some extra support during the period of their bail, Home Detention Curfew or Intensive Community Order.

In March 2018, we won the Nottingham Housing for Young People contract, making us the only provider of accommodation for young people in the city

Nacro Homes Agency

In response to the shortfall of housing and the exclusion of many from accessing private rented accommodation, we developed Nacro Homes Agency (NHA). The NHA effectively intervenes in the private rented sector to encourage landlords to make accommodation available to people, including prison leavers and the homeless, who they may otherwise avoid renting to. We also provide intensive housing management and low level support for people who need it.

We partner with local authorities, the National Probation Service, Community Rehabilitation Companies and Drug and Alcohol services to ensure that not only do we put a roof over people’s heads, but also develop sustainable solutions to the challenges of accessing and sustaining independence. We now have just over 800 properties in management across the East Midlands, South Yorkshire, Staffordshire, Worcestershire, Essex, the North West and Teesside and will shortly be developing new services in East Riding and Sunderland.

71% of all tenants moved on successfully to their own tenancy or other safe and secure housing

Each NHA bed space is on average 60-70% cheaper than the equivalent existing temporary bed space solutions.


Our goal is to reduce reoffending and help people both in prison and on release to change their lives and positively reintegrate into society. We operate in 14 prisons, young offender institutions and one secure training centre, offering a wide range of practical support.

In 2017/18 we ensured that 2,608 people left custody with safe and secure permanent accommodation to move on to.

We delivered one-to-one community support – covering mentoring, accommodation, finance, benefits and debt, and education, training and employment – to a total of 7,430 people.

A total of 1,134 people in Essex and South Yorkshire left custody with employment, education or training in place

In Greenwich, we provided holistic through the gate resettlement for people with mental health needs, both in custody and the community. Of those we worked with:

98% gained secure accommodation
95% secured welfare entitlement
92% registered with a GP



We deliver community-based substance misuse services. We provide shared care, working within the community with a range of outreach services, and in local hospitals with GPs and pharmacists.

We work in partnership with Birmingham and Solihull Mental Health NHS Foundation Trusts and Aquarius.

We help people take steps towards recovery (access to accommodation, employment or education, and community and family support) and to form strategies for relapse prevention.

We began to deliver bespoke interventions within a new substance misuse recovery service in Tower Hamlets.

3,192  people were referred to RNY in 2016/17.

96% would recommend Recovery Near You services

Policy influencing and campaign work

We continued our inquiry into barriers to progression in education for disadvantaged students and focused on alternative provision. We brought together key stakeholders at a parliamentary roundtable and submitted evidence to Parliament and government on improving alternative provision to ensure all young people have the opportunity to achieve and succeed.

We influenced the government’s proposals for the funding of supported housing, and were pleased to see a reversal of their plans to fix housing costs at the Local Housing Allowance cap. We continue to make the case for a fair and sustainable funding system for short-term supported housing.
In conjunction with the implementation of the Homelessness Reduction Act, we have influenced the development of the Homelessness Code of Guidance and supported local authorities and other agencies to practically implement the Act by sharing our specialist housing knowledge. We continue to work in partnership with other organisations such as Crisis, National Housing Federation and Homes for Cathy on homelessness and related issues.

Criminal justice
We gave evidence to the Justice Select Committee on the Transforming Rehabilitation Programme and urgent steps needed to improve the system. We have continually highlighted the significant problems prison-leavers face when accessing appropriate housing and have worked with other sector groups to advise the Ministry of Justice on the steps needed for a joined-up cross departmental approach. We undertook research with homeless charity, Centrepoint, into the housing barriers and opportunities for young adults leaving custody

Youth justice
Our Beyond Youth Custody programme, funded by the Big Lottery, published its final Framework for Resettlement which brought together learning from the six-year programme and set out a clear approach to resettlement for practitioners and policy makers. The programme has been highly successful in influencing Youth Justice Board, Ministry of Justice and practitioner approaches to resettlement. Dr. Phillip Lee, Youth Justice Minister said:
“Your report and the five key characteristics it identifies for success, represent a gold standard for resettlement planning… I want to commend Beyond Youth Custody’s work in centering the voices of young people in your report.”

As part of the Department of Health’s VCSE Health and Wellbeing Alliance, in partnership with Clinks, we have worked to ensure that the health and care needs of offenders and their families are understood and addressed. We continue to support NHS England in the ongoing roll-out of liaison and diversion services to 100% of the population by 2020. We have also supported the Office for Police and Crime Commissioner in Staffordshire by undertaking a strategic service mapping of the county and supporting them to better understand the mental health needs of people in contact with the criminal justice system in their area.

Our people

We continued to invest in training to improve the quality and effectiveness of services, working with expert providers including NSPCC, Homeless Link, Samaritans and RoSPA.

Nacro holds Investors in People (IIP) Silver accreditation and is working towards higher levels of recognition by making the organisation a good place for all employees to work.

Equality and diversity is embedded into everything we do, from recruitment through to retirement. 83% of our employees agree that Nacro values diversity.

Employee engagement survey

This year we held an organisation wide employee engagement survey to get an understanding of the views of our people and make the experience of working for Nacro as positive as possible.
87% of our employees agree that their manager trusts them to use their judgement and experience.
88% of our employees agree that the work they do has a positive impact on the communities and individuals we serve.
83% of our employees agree that Nacro values diversity.

Staff engagement group

Nacro’s staff engagement group aims to promote positive communication and engagement. This year activities have included a round of staff awards to recognise individualcontributions, a Nacro-wide organisational values photo competition, a focus on job shadowing to give people the opportunity to find out more about other teams and roles, and discussion sessions to help us develop our strategy.

Nacro Community Voice Council

The Nacro Community Voice (NCV) council ensures that our service users are heard and can influence the design of services.