In 2016-17

We helped 38,000 people
75% of people in our service moved on to stable housing
90% of our students recommend Nacro
We secured safe housing for 1,200 custody-leavers

Our 50th anniversary

In April 2017 we brought a year-long celebration of our 50th anniversary to a close with an evening reception at the Speaker’s House in the House of Commons.

The celebrations throughout the year were a great opportunity for us to reflect on where we came from, the people we have helped and our current and future plans. The reception in particular was an opportunity to bring together people we work with outside of Nacro with our staff, trustees and service users.

Resettlement Advice Service

We offer support and advice regarding access to employment, housing and education to people with criminal records and professionals working with them. We also provide training to employers and organisations about assessing and managing risk in relation to criminal records.

18,306 enquiries (via telephone, letter or email) were handled by the Resettlement Advice Service and Employers Advice Service in 2016/17.

100% of respondents to our satisfaction survey were satisfied with the adviser’s knowledge and understanding of their enquiry.

Education and skills centres

Our personalised Study Programmes and vocational courses provide young people and adults with the skills they need to move in to further education, training or employment. We partner with employers to ensure our students are enthusiastic, work-ready and reliable.

89% recommend Nacro

18 centres

2,500 students

We have 18 Education and Skills Centres across England for young people and adults aged 14 upwards

89% of students would recommend Nacro to friends or family

In 2016/17 we worked with more than 2,500 young people and adults

91% of our students achieve their English or maths functional skills qualifications first time

We are Ofsted ‘Good’ for our work in personal development, behaviour and welfare

Two-thirds of our students immediately progress to a positive destination such as further training or work

We deliver an innovative employer-led six month traineeship to prepare students for an apprenticeship

Nacro’s adult programmes were rated as Good by Ofsted, with an achievement rate of 85%
Our apprenticeship achievement rates are well above national averages at 87%

Education in secure settings

We deliver specialist education in two Secure Forensic Mental Health Units – Bluebird House and The Wells unit for the NHS – and in Medway Secure Training Centre on behalf of the Ministry of Justice. We re-engage people aged 12–18 who have committed offences and/or have multiple and complex mental health needs. Under these challenging circumstances, our staff aim to ensure that students leave with key skills, qualifications and an education plan for their next destination.

We provide a range of vocational qualifications, and English and maths alongside employability and personal and social skills development.

Our expert staff deliver innovative, project-based learning such as arts awards, horticulture, sports and enterprise to engage all young people.

At Bluebird House, young people’s English and Maths scores are greater at discharge than the sector’s overall national average.

Totton College

At Totton College in Southampton, our Study Programmes, adult education, traineeships and apprenticeships provide valuable technical and vocational skills to school leavers and young adults.

Almost twice as many learners aged 16–18 achieved grades A*–C in GCSE maths in 2015/16 compared to the national average of similar providers, as recognised by Ofsted.

100% of the BTEC Art Foundation students have been offered places at university or specialist art college.

We have places for 50 students aged 14–15 to gain a vocational qualification alongside their GCSEs.

Last year, more than 500 adults studied on one of Totton College’s part-time accredited and leisure courses.

The local community benefits from professional and student-led services provided at Hanger Farm, our arts centre and theatre, Forest First Pre-School, and Opus, our hair and beauty salon.

Housing and wellbeing services

We provide homes and support services to help a wide range of vulnerable young people, adults and families to get back on their feet and start planning for their lifetime housing needs.

40% increase in the number of homes provided to people across the country via Nacro Homes Agency

We successfully moved 70% of people from our housing services and 91.5% of people from our floating support services into independent stable accommodation.

In Lincolnshire we are the lead provider of the Lincolnshire Support Partnership to deliver accommodation and support services to more than 200 care leavers, young people with complex needs and young parents.

In January we opened Stody House, our first ever accommodation service for ex-servicemen and women in Manchester, delivered in collaboration with Walking With The Wounded and Mosscare Housing. Nacro works with other service providers to deliver an innovative package of cognitive psychological and social rehabilitation services, access to employment and training opportunities.

Nacro’s Blue Light project supports people who are high risk dependent drinkers. We work with agencies including the Police, the council, Housing, NHS, Safeguarding teams and Addaction. During 2016/17 we saw a 66% decrease in police incidents among the people we worked with.

Nacro Homes Agency

The Crisis Impact report in 2015/16 highlighted that 82% of landlords won’t rent to homeless people because they think it’s too big a risk. In response to the shortfall of housing and the exclusion of many from accessing private rented accommodation, we developed Nacro Homes Agency (NHA). The NHA effectively intervenes in the private rented sector to encourage landlords to make accommodation available to people, including prison leavers, who they may otherwise avoid renting to. We also provide intensive housing management and low level support for people who need it.

We partner with local authorities, the National Probation Service, Community Rehabilitation Companies and Drug and Alcohol services to ensure that not only do we put a roof over people’s heads, but also develop sustainable solutions to the challenges of accessing and sustaining independence. We now have just under 600 properties in management across the East Midlands, South Yorkshire, Staffordshire, Worcestershire, Essex, the North West and Teesside and will shortly be developing new services in East Riding and Sunderland.

63% of all tenants moved on successfully to their own tenancy or other safe and secure housing

100 homes

Working in partnership with Sunderland City Council, the NHA will develop up to 100 units of dispersed housing for a range of client groups, from single people with a range of needs to families with children.


Our goal is to reduce reoffending and help people both in prison and on release to change their lives and positively reintegrate into society. We operate in 14 prisons, young offender institutions and one secure training centre, offering a wide range of practical support.

In Greenwich, we provided holistic through the gate resettlement for people with mental health needs, both in custody and the community. Of those we worked with:

96% gained secure accommodation
93% secured welfare entitlement
89% registered with a GP

In Doncaster 482 people in the community received support with accommodation, education, training and employment and finance, benefits and debt in the Drug and Alcohol service.

In East Riding of Yorkshire, 131 people in the criminal justice system accessed our drug and alcohol recovery services.
Across our services in Essex, BeNCH (Bedfordshire, Northamptonshire, Cambridgeshire and Hertfordshire), Kent and South Yorkshire CRCs, we worked with a total of 6,012 people in custody and 3,050 in the community, helping with resettlement, housing, mentoring and women’s services.

Overall in our custody resettlement services in Essex, BeNCH, Kent and Greenwich we ensured that 1,197 people had safe and secure accommodation on release from custody.

In 2016/17 we expanded on our existing delivery for Kent, Surrey and Sussex CRC by partnering with Centra to provide housing brokerage services for people leaving custody and for those supervised by the CRC or National Probation Service in the community.

We gained a grant from The Royal British Legion to fund a one-year pilot project supporting veterans in Essex. The project, which benefits from the expertise of our Resettlement Advice Service, supports veterans to better understand their military and civilian convictions in order to increase their likelihood of entering into ETE.

We began to deliver group interventions in Essex to address attitudes, thinking and behaviour.

We began to deliver group interventions in Essex to address attitudes, thinking and behaviour.


We deliver community-based substance misuse services. We provide shared care, working within the community with a range of outreach services, and in local hospitals with GPs and pharmacists.

86% would recommend Recovery Near You services

We work in partnership with Birmingham and Solihull Mental Health NHS Foundation Trusts and Aquarius.

We help people take steps towards recovery (access to accommodation, employment or education, and community and family support) and to form strategies for relapse prevention.

We began to deliver bespoke interventions within a new substance misuse recovery service in Tower Hamlets.

3415 people were referred to RNY in 2016/17.

Policy influencing and campaign work

We launched our new Education report, ‘Playing catch-up’, in Parliament. It explored what more needs to be done to tackle different rates of progress between disadvantaged young people and their peers in the education system. The report gained support from MPs on all sides and was presented at both Labour and Conservative Party conferences.

We came together with other charities to respond to the Government’s potentially threatening proposals to the funding of supported housing. Nacro’s housing service helps people with complex problems to stabilise and move on and we continue to make the case for a fair and sustainable funding system for these essential services.

Criminal justice
We have submitted evidence to Government and Parliament on the top priorities for prison reform, youth criminal record disclosure and support for ex-offenders. We provided support for the Law Commission’s review of the Disclosure and Barring Service filtering regime. We continue to play a leading role in the See Potential and Ban the Box campaigns.

Youth justice
Our Big Lottery-funded Beyond Youth Custody Programme launched a report bringing together the learning from five years of Youth in Focus projects on effective resettlement of young people leaving custody. The report and event were supported by Youth Justice Minister, Phillip Lee, and outgoing Chair of the Youth Justice Board, Lord McNally.

As a member of the Offender Health Collaborative, we successfully helped NHS England expand coverage of Liaison and Diversion services across 70% of the country. As part of the Department of Health Strategic Partners Programme, we organised expert roundtables to influence health policy for people in contact with the criminal justice system, including encouraging the consideration of mental health in the Lammy Review of the treatment and outcomes for BAME individuals in the Criminal Justice System.

Lived experience and participation
We are committed to our service users’ views being heard through our policy work; they have spoken at parliamentary events including the All Party Parliamentary Group on Homelessness and our own 50th Anniversary celebration event and fed into our policy work.

Our people

Almost 1 in 10 of our employees have first-hand experience of the criminal justice system.

We continued to invest in training to improve the quality and effectiveness of services, working with expert providers including NSPCC, Homeless Link, Samaritans and Peoplesafe.

Nacro gained Investors in People (IIP) Silver accreditation in March 2017, confirming the organisation’s commitment to excellence in people management and development.

Our IIP report praised us for having continuous learning at the heart of the culture of the organisation, with people taking responsibility for their own learning.

Equality and diversity is embedded into everything we do, from recruitment through to retirement. Further to the 2016 review of the Equality and Diversity Policy, we are proud of the holistic approach we apply to our employment practices.

In 2016 Nacro supported 22 managers on higher apprenticeships to gain nationally recognised qualifications in leadership and management.

Staff engagement group

Nacro’s staff engagement group aims to promote positive communication and engagement. The group organised a staff engagement week in September 2016 which had a golden theme to mark Nacro’s 50th anniversary. Activities included staff awards, a golden photo competition and opportunities for staff to get together informally for quizzes, BBQs, bake offs and team building events.

Nacro Community Voice Council

The Nacro Community Voice (NCV) council ensures that our service users are heard and can influence the design of services.

40 service users, staff and trustees attended the NCV meeting in December 2016