Service user involvement
We are committed to listening to and learning from our service users, involving them in every part of Nacro. Service users were integral to the development of our new strategy.
Nacro strategy 2025-2028
Nacro Strategy 2025-28: We won’t walk by
In Spring 2025, Nacro launched its three-year strategy. As a country, society and as an organisation we are facing turbulent times, there is greater need but fewer resources. We see that the people we help are struggling more than ever. Our strategy has been created with one guiding principle – that we will not walk by and accept what is happening. We will help more people, and we will create real change.
Our five priorities for doing this will be:
1. Valuing our people and distinctive culture
2. Campaigning for change for the people we support
3. Investing in the future of our services
4. Embedding learning and improvement
5. Building a sustainable organisation
It is in partnership with our passionate, courageous and dedicated staff and service users and with the collective values we hold and cherish, that will bring this strategy to life and deliver very real and meaningful change for thousands of the most vulnerable and excluded people in our communities at a time of unprecedented change and challenge.
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900
colleagues work for Nacro
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33000
people supported across our services each year
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1966
Nacro was founded
Read more about the core elements to our strategy
Equality, diversity & inclusion (EDI)
A deep belief in inclusion is at the heart of what we do. That's why getting it right in our own organisation is central to our approach.
Campaigns
We are committed to campaigning alongside our service users on issues that matter to them, raising their voices and making changes that affect the systems we all rely on.
Nacro is the kind of organisation that gets under your skin, in a good way. Nacro puts the service user at the centre of everything.Nacro staff member
Interested in partnering with us?
Get in touch on 0300 123 1889 or email businessdevelopment@nacro.org.uk to find out more.