I am not normally one to speak about staff of any service I’ve worked alongside in my 10 years of being diagnosed as having a mental health condition. However, in these 10 years, I have never worked with someone as dedicated to their job as Emma of your Colchester office. Previously I’ve held positions within human resource management and can truly say you can train a staff member to do their role and the processes/procedures involved, however you cannot train dedication and commitment to that role.

Emma has assisted more in my recovery than the specialist mental health services I’ve worked with combined. I feel confident in the knowledge that Emma and the Colchester team have my best interests in mind at all times and truly embody the spirit and ethos which Nacro is founded upon. The professionalism shown is impeccable and everything is fully explained to me in a way which I can understand. With Nacro, in terms of mental health, I’ve become a person not just a statistic. It is because of the Colchester Nacro office and the team that I’ve not been a figure on a piece of paper. Within my accommodation it feels like a home not just a dwelling because the team maintain the property to the highest of standards while allowing me the freedom to live my life, not just exist in a dwelling.

I’m being encouraged by the team to do things and they show great confidence in my ability to do those things. I wake up with a more positive can-do attitude and the philosophy, “Yeah Aidan, you can do this”. They show pride in my achievements as well, which is rare in my eyes. Your tagline ‘We change lives’ is embodied by the team – I cannot thank them enough.