It was initially a challenge to take on a young person with a difficult previous work history and educational background, and in the early days Ching Lan found it hard to adapt to a real work context. Progress was slow at first, but once she understood the structure, positive results began to follow.

We try and give people a view of all processes across the store and have helped Ching Lan to develop by showing her things and teaching her in exactly the same way that we would with a new employee. Tasks that Ching Lan has got involved in have included stock replenishment and stock rotation, general cleaning duties, support with unloading deliveries and one-to-one customer support, which initially proved challenging but she has developed her confidence quickly and shown a really committed attitude to learning and developing the correct work standard.

Ching Lan has impeccable manners and this has been noted not only by customers but also by the staff team. She is very conscientious about her work and focused. Her polite attitude will take her far.

The communication between ourselves and Nacro is very positive and professional and gives the student the best opportunity to derive the maximum benefit from the work placement.