Under the Data Protection Act, we have a legal duty to protect any information we collect from you. We do not pass on your details to any third party unless you give us permission to do so.

Nacro will maintain the confidentiality of personal data held or processed and increase the access given to individuals to information relating to them.

The term Nacro includes Nacro Community Enterprises Limited, Nacro Trading Limited and Change the Record.

If you have submitted your email address to the site, we may in future communicate with you to give you the opportunity to opt in to further email communications from us. These further communications may be sent from time to time to inform you about our activities and services. You can unsubscribe by clicking this link, at any time, either now or from within any emails we may send you.

What information we collect

We collect data from our website for a number of reasons, primarily to provide you with the most useful and relevant information and services from Nacro and Change the Record. We do this through collecting and analysing both anonymous, or aggregate, data, and personal data volunteered by you online.

In some areas of our website, for example petitions, forms, emails, polls and survey submissions, we collect personal data such as your name, address, telephone number and email. We may use this personally identifiable information to customise the content on the websites and to such visitors’ current and future needs and to process any requests, applications or transactions undertaken by you and for internal administration and analysis. We use this information only for the reason you have supplied it or any other reason for which you have given us permission to do so. Nacro does not sell, rent, or disclose any information to third parties for their marketing purposes.

Where relevant, information is provided to explain why the data is being collected and how it will be used. In some cases we may ask you to 'opt-in' to receive future communications including email, or text marketing. In other cases, when we ask you for information about yourself you may, by ticking the appropriate box provided, tell us that you do not want future communications from us (it’s alright, we won’t get offended).

If you enter sensitive personal data, including but not limited to your racial or ethnic origin, political opinions, religious or spiritual beliefs or your physical or mental health or condition, you hereby consent to the use of such data.

In addition to information given explicitly by you, we also collect information about your visit to our website (for example, the date and time of your visit and the pages that you view). This information is not connected to you personally, and is in aggregate form. This kind of data helps us to understand how our visitors use our site so that future website development can better meet your needs.

Nacro’s websites use Google Analytics, a web analytics service provided by Google, Inc. (‘Google’). Google Analytics uses 'cookies', which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

This privacy policy covers Nacro’s websites. This statement does not cover links within its sites to other websites.

Cookies explained

What is a cookie?

Cookies are small text files that are sent by websites that you visit to recognise who you are when you return there. There files are stored on your computer’s hard drive, and are read by your web browser.
How are cookie used?

Cookies perform several functions, such as remembering who you are on a particular site (your welcome message), to keeping you logged in to your account screen on an ecommerce site (however, you should always log out if you are using a public computer). Advertising agencies also use cookies to find out if they have served you an advert from a particular brand on a site, or if you have seen a particular advert before. Website owners will use cookies to follow which pages that you’ve read so that they can see what parts of the site are popular or not. In short, cookies are a way of providing statistics on site visits as well as some limited functionality that makes your site visit easier. When used properly cookies are an asset to a site visitor and a site owner. They are not viruses, but some unscrupulous outfits will use them maliciously – we follow best practice for cookie use.

A list of all the cookies used on this website by us, and our technology partners can be found in our cookies list.

Flash cookies?

Adobe uses a particular type of cookie called a ‘Local Shared Object’, which is typically collected if you watch a video for example that uses the Adobe Flash media player, i.e. an embedded YouTube video on a page that is being played via Flash. Please note that these types of cookie will not be found on iPads, which do not support Flash.
Have a look at Adobe's website if you want to control Flash cookies on your computer. If you’ve got a Firefox browser you can also get an add-on to detect and delete Flash cookies.

Opting out of cookies?

There are a number of options available so that you do not have to store any cookies at all. You can either set your browser so that it will not accept and store any cookie, or if you have a little more time and knowledge you are able to allow only certain ‘trusted’ sites to store cookies on your computer. These sites may include us (of course!), or the site where you carry out your online banking, or possibly your favourite news service.

It’s worth bearing in mind that if you decide to delete all of your cookies, then you will likely have to re-enter all of your usernames and passwords on all of the sites that you visit, which you previously didn’t even have to think about. As we mentioned before, cookies can be a real asset to your web surfing experience.

The Information Commissioner’s Office (http://www.ico.gov.uk/) provides some advice about cookies and their use, but it also provides a link to ‘About cookies’ (www.aboutcookies.org) which is run by the law firm Pinsent Masons. This website provides even more information about cookies if you feel that this page and the ICO is not enough information for you, but it also details how you might delete any cookies that you find, and it also shows you how to allow those trusted sites to store their cookies on your computer.

What is a web beacon?

Web beacons are also sometimes referred to as ‘web bugs’ and are small single pixel transparent image files. They allow website owners to know when a visitor has reached their website, and are used in conjunction with cookies to allow further website tracking to be monitored. Again, these files are not viruses, but are useful in helping us to make your web surfing experience better.

Our main technology partners

We work with the following companies in maintaining and improving our website, and they must all satisfy the data protection requirements. If you have any more questions, please do contact us and we’ll be happy to help.

the OTHER media Limited

the OTHER media provide build and hosting services to Nacro and help us to maintain the software that runs our website. They provide us with reporting statistics where required, and will serve cookies on our behalf to enable any site personalisation and log in functionality.